Redesigning guest access around convenience and security

Challenges

Security-sensitive choices were buried in a single overwhelming screen

The original experience combined the guest list and access setup within a screen containing more than 12 options. Residents had to enter contact information, select an access level, and configure a schedule without enough context to understand the implications of each choice.

This created cognitive overload and increased the risk of residents granting broader or longer access than intended.

Through interviews with residents, property guests, and property managers, I learned that users needed the same flexibility presented through a clearer decision-making process. I also reviewed competing access-control applications to understand how similar products explained permissions and recurring schedules.